Frequently Asked Questions
Find answers to common questions about our delivery, collection, and catering services
This FAQ applies to takeaway items that do not require on-site setup: Finger Food (without setup), Everyday Comforts, Lunch Bags, Tray Bakes, Ready-to-Cook, and Sweet Treats.
We deliver islandwide across Singapore with some exceptions. Certain locations such as Sentosa, Jurong Island, and restricted-access areas may not be available or may require special arrangements.
If you're unsure whether we deliver to your area, please contact us via WhatsApp at +65 9434 6026 and we'll be happy to confirm.
Minimum order for delivery is $125.
Standard Delivery
Select your preferred delivery date and one of five convenient 2-hour slots (between 11:00 AM and 9:00 PM).
- Orders below $400 — $14.90 (+GST)
- Orders from $401 — FREE
Precision Delivery
Select your preferred delivery date and hourly time slots (between 11:00 AM and 9:00 PM).
- Orders below $400 — $34.90 (+GST)
- Orders from $401 — $14.90 (+GST)
Limited-Access Areas
For limited-access areas, an extra $19.90 (+GST) applies. Some addresses (determined by postal code) have additional fees due to accessibility challenges. This includes but is not limited to:
- Singapore Expo
- Changi Logistics Park
- Airline House
- Airport Terminal
- Jewel Changi Airport
We generally require a minimum of 3 days' notice. This gives our kitchen team sufficient time to prepare fresh culinary items.
However, we understand how unpredictable life can be and we are able to accept same-day orders for Finger Food, Everyday Comforts, Lunch Bags, Tray Bakes, Ready-to-Cook, and Sweet Treats, subject to availability. We recommend ordering 5–7 days in advance to ensure we can accommodate your request.
WhatsApp us at +65 9434 6026 and we will be happy to update you on your order. While we strive to deliver within your selected time slot, please allow for traffic and building security or loading bay delays. We regret that we are unable to offer any compensation for such delays.
Yes! Free collection is always available. Have the freedom to choose an exact time for collection without being restricted by timeslots.
Collection Address: 15 Bussorah Street, Singapore 199436
Operating Hours: Daily from 11:30 AM to 10:00 PM
Our delivery personnel will wait up to 5 minutes upon arrival. Should no one answer, they will call or text you. You may authorise someone else to receive the order on your behalf.
If nobody is available to collect, we will leave the order at a safe location or with security personnel at your risk. We are not responsible for orders once delivery is completed.
In instances when the driver is unable to leave the order at a safe location or with someone you have assigned, the item(s) will be discarded — we are unable to re-route the order to a different address.
Unfortunately, as we work with third-party delivery services on fixed schedules, we are unable to accommodate last-minute address changes. Please ensure the delivery address provided is correct when ordering.
Yes. Please verify that all items are present and in good condition upon receipt. We are unable to address missing or incorrect items after the delivery personnel has left.
Upon receipt, please check that your order is in good condition.
- Consume immediately or refrigerate right away
- Keep meze dips, salads, and fruit chilled until serving
- Follow reheating instructions as stated on our website
Any issues must be reported whilst our delivery personnel is still present. We can only address disputes with photo evidence of issues whilst the driver is on site.
For food safety, all food should be consumed within 3 hours if left outside of proper refrigeration. Food left out beyond this time becomes unsafe for consumption and should be discarded.
We are not responsible for any illness or issues arising from food that has been left unrefrigerated beyond the recommended time or improperly stored after delivery.
Disposable cutlery is an optional add-on. Each set includes forks, knives, spoons, and napkins for your meal. Simply select "Add Cutlery" when placing your order.
If your building requires visitor registration, providing the driver's name, unit number, and any entry procedures in advance helps ensure a smooth delivery experience.
Our kitchen handles common allergens. Customers with concerns should be aware of the risk of cross-contamination or changes in the content of any commercial ingredients we use.
Whilst we take extra care, we cannot guarantee that what we serve is 100% free of nuts, gluten, allergens, or animal products.
No cancellations are allowed if we are notified less than 3 days from the pick-up or delivery date. All other cancellation requests will be considered on a case-by-case basis.
All approved refunds will be issued as store credit valid for 2 months.
No postponements are allowed if we are notified less than 3 days from the pick-up or delivery date.
If you have yet to decide on a new date, the amount will be credited back to your account as a store gift card valid for 2 months.
- WhatsApp: +65 9434 6026
- Phone: +65 6294 0304
- Email: hello@alaturka.com.sg
This FAQ applies to catering services that include on-site setup: Buffet Catering and Finger Food (with setup).
The minimum order value is stipulated on each individual Buffet Catering page. Please refer to the specific menu you are interested in for details.
We deliver islandwide across Singapore with some exceptions. Certain locations such as Sentosa, Jurong Island, and restricted-access areas may not be available or may require special arrangements.
If you're unsure whether we can cater to your venue, please contact us via WhatsApp at +65 9434 6026 and we'll be happy to confirm.
We require a minimum of 3 days' advance notice, subject to availability. We recommend booking as early as possible, especially for weekend events and peak periods, to secure your preferred date and time.
Standard delivery and setup is free of charge.
However, additional charges apply for the following:
- Early setup (before 10:00 AM) — from $120 (+GST)
- Late teardown (from 10:00 PM) — from $120 (+GST)
- Weekends, eve of public holidays, public holidays, and festive seasons — from $50 (+GST)
- Next-day teardown — from $120 (+GST)
- CBD, Sentosa, Jurong Island, and other restricted areas — from $50 (+GST)
- Yacht catering — from $120 (+GST)
Exact charges will be communicated after we receive your event details.
Limited-Access Areas
For limited-access areas, an extra $19.90 (+GST) applies. This includes but is not limited to:
- Singapore Expo
- Changi Logistics Park
- Airline House
- Airport Terminal
- Jewel Changi Airport
Our standard setup includes:
- Table
- Table cloth
- Chafing dishes and warmers
- Disposable cutlery
- Paper napkins
Our staff will arrive approximately 1 hour before your selected event time to set up.
We will return to collect all equipment 3 hours after your selected event time, on the same day.
For food safety, all food should be consumed within 3 hours of setup. Food left outside of proper storage beyond this time becomes unsafe for consumption and should be discarded.
We are not responsible for any illness or issues arising from food that has been left out beyond the recommended time or improperly stored after our setup.
We require a minimum area of 4m × 1.5m for the buffet table and equipment. Depending on the size and complexity of your order, the space required may be different and we will clarify this with you after reviewing your requirements.
Please ensure the setup area is accessible and ready upon our arrival.
Yes. A surcharge of $60 (+GST) per flight of stairs applies for venues without direct lift or ramp access, where food and equipment need to be carried upstairs.
Please note that we will not be responsible for any damages that may occur during setup in such circumstances.
Yes. Please verify that all items are present and in good condition during setup. Any discrepancies must be raised before our staff departs, as we are unable to address missing or incorrect items thereafter.
Customers are responsible for all equipment from the time of setup until teardown. Please ensure all items are accounted for and in good condition when our staff returns to collect them. Customers will be liable for any lost or damaged equipment.
Service staff during the event is available as an add-on. Please let us know your requirements when placing your order and we will provide a quotation.
You may increase the headcount after ordering. Payment for the additional guests must be made at least 3 days before your event.
Unfortunately, we are unable to accommodate decreases in headcount once an order is confirmed.
If you anticipate any changes, please communicate with us as soon as possible so we can do our best to assist.
In the rare event that an ingredient or item is unavailable, we will substitute it with a similar item of similar value. We will inform you of any substitutions before your event.
We require full payment to confirm your event with us.
- More than 3 working days' notice: 5% cancellation fee
- Less than 3 working days' notice: 50% charge + $30 administrative fee
- Less than 1 working day's notice: No refund
Postponements are subject to availability and must be requested at least 3 working days before your original event date.
If you have yet to decide on a new date, the amount (less any applicable fees) will be credited back to you as a store credit valid for 2 months.
If your building requires visitor registration, providing our staff's names, unit number, and any entry procedures in advance helps ensure a smooth setup and teardown. We will share the relevant details closer to your event date.
Our kitchen handles common allergens. Customers with concerns should be aware of the risk of cross-contamination or changes in the content of any commercial ingredients we use.
Whilst we take extra care, we cannot guarantee that what we serve is 100% free of nuts, gluten, allergens, or animal products.
- WhatsApp: +65 9434 6026
- Phone: +65 6294 0304
- Email: hello@alaturka.com.sg